Complaints
Complaints Procedure
At BizzEnergy we aim to give an excellent service to all our customers. Sometimes, however, things don’t go as well as we would like. If you feel that you have a valid concern or complaint about the services you have received from BizzEnergy we want to hear from you so that we can put it right.
We ask that you contact our Customer Service Department immediately on 0844 472 4200 or via email here.
What if I’m still not happy?
In the unlikely event that your query is not resolved by our front line advisors you can ask to speak to a duty manager who will call you back within 8 working hours and endeavour to resolve your concerns.
What is a Complaint?
A complaint is any contact from or on behalf of a customer or potential customer, who is not satisfied with any part of our services.
Our complaints procedure aims to ensure that all complaints are dealt with fairly and efficiently and with complete confidentiality.
How Do I Make A Complaint?
If you wish to make a formal complaint, you can complete our Customer Complaint Form or write to us at:
Exceptions Department
Customer Services
BizzEnergy Limited
BizzEnergy House
Brook Court
Whittington Road
Worcester, WR5 2RX
We will undertake a full review of your complaint and respond to you within 10 working days.
Where further investigation is required we will contact you regularly and keep you appraised of progress until the matter is resolved.
If, for any reason you are unhappy with our resolution process, you can contact EnergyWatch on 0845 906 0708 or visit www.energywatch.org.uk