FAQs

Online Answers

We have gathered together our customers' most Frequently Asked Questions. If you can't find the answer you're looking for you can try our search facility.

Thank you

How are my bills calculated?

view
Smart Meter Customers
Your meter reads itself every half hour and we receive the reads monthly. This makes sure your bills are highly accurate. For more information on Smart Meters click here.

Half Hourly Customers
Your meter reads itself every half hour and sends us the data within 1 working day. We use this to invoice you for your actual consumption every month.
To log in to your account and view your Half Hourly data click here.

Non-Half Hourly Customers
Unless your meter has been read by a meter operator or you've provided a read yourself we'll bill you to an estimated read based on your historical consumption. The best way to get more accurate bills is to submit an actual meter reading every month online.

When is the best time for me to submit a meter read?

view
You can ensure your bills are based on accurate consumption by submitting your own meter reading. There's never a bad time to give us a reading, but it will help us reduce any estimations on your bill if we receive it between five and ten days before your bill date.
If you have already registered for online services you can log in to Your Account and then select the Submit Meter Reading menu item on the left hand side of the page.
If you haven't yet registered for online services and want to submit a meter reading click here.

How do I create a bill based on my meter reads?

view
You now have the option at any time to request an additional, updated invoice to be created via our Bill Now service.
To do this, log in to Your Account, select the Bill Now menu item, enter your meter readings and produce your invoice.
If you would like to use this Bill Now service but haven't yet registered for online services click here.

How do I pay my bills?

view
Unless agreed otherwise at the time of sale, your bills are payable by direct debit. You can now set up or change your direct debit details online.
Alternatively you can pay by debit or credit card but you may have to pay £0.40 per day non contractual charges.

Can I have my bills emailed to me?

view
No. Your invoices are stored on our secure servers and are available for you to view at any time by logging in to Your Account.
We'll send you an email each month to let you know when a new invoice is available.

Will my bill go up with energy prices rising?

view
No. Your contract is at a fixed rate, so despite energy prices rising you can be safe in the knowledge that your rates won't change for the duration of your contract.

What are the Levy charges on my bill?

view
There are two levies that we are required to charge you on behalf of the government, these are the Climate Change Levy and the High Distribution Cost Levy.
For an in depth description of the Climate Change Levy click here.
For an in depth description of the High Distribution Cost Levy click here.

Can I transfer my electricity to another supplier when ever I like?

view
Your contract with us is for a fixed term. If you wished to cancel your contract you would need to pay an early termination fee.

How do I request a SMART meter?

view
To request a Smart Meter click here and fill out the Smart Meter enquiry form. When your contract is due for renewal you will be automatically offered a Smart Meter either at no cost or a nominal cost to you.
Alternatively you can call us on 0800 953 7283 or email us at smart@bizzenergy.com

I'm moving in/out of a property, what do I need to do?

view
Please let us know as soon as you can before you move into or out of a property supplied by BizzEnergy. Click here for full details of what to do.